Bevv short form FAQ - Most asked questions --- answered.
What is Bevv.com?
Bevv allows brewers to sell directly to the consumer and lets the brewer have an online beer presence. Bevv helps you reach current and new consumers outside of your distribution channels and your taproom. Think of Bevv as a NEW sales channel alongside your current ones. If you ...
Can homebrewers sell their beer on Bevv?
No, not yet. Bevv is not geared for homebrewers to sell their products at this point. As soon as we get the ABC/TTB green light, it's game on!
We are focused on licensed producers only. We are siked to have our homebrewers on board as consumers and keep an eye out for future options for homebrew...
Can I operate on your platform if I am not am not in the United States?
Merchants MUST be located within the United States at this time.
We are opening in Canada for Canadian producers in 1h2019.
If you are interested and not within the United States, contact us to chat.
Can I use my Bevv UPS account outside of Bevv?
NO. The Bevv UPS account that you are provided is for the Bevv platform only, for Bevv transactions through its compliance engine, and that is all. If you would like a UPS account for other reasons you will need to reach out to UPS independently. You are responsible for charges made to the Bevv U...
Do we need licenses to ship beer and cider out of state?
Currently, we are operating under the direct-to-consumer laws. If you are currently selling out of your brewery/cidery/meadery then most likely you have the proper licenses for your state's direct shippers retail sales (check with your state ABC). Direct shippers permits are required for most sta...
Do your carriers deliver to PO Boxes on Bevv?
No, there is no delivery to PO Boxes. Please don't send a product there. It will be returned to the vendor and you will lose your money. Bevv and our carriers requires a signature upon delivery with no exceptions.
Help. How do I contact Bevv?
Please email us (mailto:firstname.lastname@example.org) and we will get back to you ASAP. We review every email.
How do I change my password as a vendor and my primary phone number?
Log in to your account as a vendor.
Go to the upper left corner and click on Store Settings.
Click on your email address and be brought to a change info page.
Video walkthrough below:
How do I login to my account? vendor and consumer
Vendor - once logged in - if you aren't taken to your vendor page, scroll to the bottom of the site and click the word vendor login (voila!).
Consumer - click login.
How much does Bevv cost? What are the fees? Pricing?
Bevv offers you multiple locations to sell your product:
via your own website
via product discovery on Bevv
via your storefront on Bevv
Bevv takes a fee of 15% of each completed order of alcohol. If you sell a 4pk for $20 - you get $17 and Bevv gets $3.
Regarding swag, Bevv takes a fee of 5...
How to add your social media links and handles to your Bevv account?
Log in to your vendor panel.
Click store settings in the upper left corner.
Click on social media.
Add ONLY the handle for each medium. Example if you twitter is twitter.com/bevvvcom --> ONLY add Bevvcom and click submit.
Don't add the full URL address. Don't add the @ symbol.
You will g...
How to process an order and generate a label on Bevv?
Please see the linked video below.... (You will be notified of an order via SMS and email.)
Processing order steps are as follows:
Login to your vendor account
Click orders in the upper left
Next to your orders click edit
Click the 'Ship' button
Print and/or download the label
This sends ...
I am getting pressure from my distributor/wholesaler to not sign up at Bevv. What should I do?
Firstly, it’s illegal for a distributor to bully you with regard to business decisions. We know distributors are doing this so we wanted to address it. We believe that incremental distribution will far outweigh any potentially illegal reactions from your existing distributors.
The incremental sa...
Is Bevv a distributor, retailer, or beer-of-the-month club?
Bevv is NOT a distributor. Bevv is NOT a retailer. Bevv is NOT a beer-of-the-month club.
Bevv is the technology and a marketplace that allows buyers to connect with sellers. Bevv is an e-commerce platform that integrates all the components to allow for seamless transactions. Bevv never touches t...
Is shipping beer expensive? Cost of shipping.
Beer and cider lovers, like ourselves, are often willing to drive hundreds of miles just to try a single glass of a beer or cider. We certainly have. So when we compare that to paying $10-15 or so for shipping, we think the price for shipping is not an obstacle but an opportunity.
By making beer...
Shipping labels and label generation - Where and how?
Bevv provides vendors with shipping label links. They can be printed from the link within the email notification of a sale directly. Vendors can also access ALL order history and ALL labels from their dashboard on Bevv.com.
To access the vendor dashboard/orders for label generation, follow the ...
What happens when I get an on-demand delivery order? (for immediate or scheduled pickup)
Please go into your vendor dashboard by logging in and clicking the send order. Once that button is pushed, that then triggers the driver to come by your taproom during the scheduled pickup window.
See processing an order: https://bevv-inc.reamaze.com/articles/how-to-process-an-order-and-genera...
What if my state doesn't currently allow for me to transact online or buy/sell to other states?
We understand that state laws vary greatly from state to state. We are combing the laws as we speak. We don't anticipate every state having the ability to start selling out of the gate. Quite frankly, there are a lot of laws that need to change in many states. With that said, there are a number ...
What is your return and exchange policy?
Returns are processed by the vendor and are subject to their individual policy. Please contact the store to confirm their specific process or click on their refund/exchange policy button.
Bevv doesn't offer returns/exchanges directly as it's a third-party marketplace.
If there is an issue that...
What states can we operate in? Breweries and Cideries and Distilleries?
Cideries with Local and Long Distance
Cideries can operate in all states on the carrier side (long distance) except the for the following:
If you aren’t in one of the 5 aforementioned states you can register on Bevv and get long distance carrier ...
Who maintains legal liability of product through delivery?
The holders of an ABC license are responsible for the alcoholic beverage until the ownership is transferred to another licensee. When selling directly to the consumer, the retailer and the producer maintain the liability through the transaction to the consumer. It doesn’t matter where that transi...
Why use Bevv over other e-commerce and marketplace alcohol solutions?
• Any supplier shipping alcohol across state lines to a customer needs to have the appropriate permitting - this includes federal licenses as well as state direct-to-consumer permits (Bevv gives you the guidelines to get your own)
• All but 14 states have a "not of own production" law in place -...